FAQ
Orders & Shipping
When will my order ship?
Orders placed before 12:00 PM EST ship the same business day. Orders placed after 12:00 PM ship the next business day. Orders placed on weekends or holidays ship the following Monday.
How can I track my order?
Once your order ships, you'll automatically receive a confirmation email with your tracking number.
Do you ship to Alaska, Hawaii, Puerto Rico, or military addresses?
Yes - we ship to all US states and territories, including APO/FPO addresses. Delivery times to these destinations may be longer depending on the carrier.
Do you ship internationally?
Currently we ship within the United States only. International shipping is coming soon - follow @1011 for updates.
Can I change or cancel my order?
We process orders quickly. Contact us at info@10eleven.io as soon as possible - if your order hasn't shipped yet, we'll do our best to accommodate changes or cancellation. Once shipped, orders cannot be modified.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with original tags attached. See our full Return Policy for details.
How do I return an item?
Email info@10eleven.io with your order number. We'll send you a return shipping label and instructions.
How long does a refund take?
Once we receive your return, inspection takes up to 7 business days. After approval, your refund is processed to the original payment method within 5–10 business days.
Can I exchange for a different size?
Yes, subject to availability. Email us with your order number and we'll arrange an exchange.
What if my item arrives damaged?
Contact us within 7 days of delivery with photos at info@10eleven.io. We'll replace the item or issue a full refund — return shipping on us.
Product
How do 1011 pieces fit?
Refer to the size guide on each product page. Our pieces follow US sizing with a contemporary cut. If you're between sizes, we recommend sizing up.
How should I care for my items?
Care instructions are on the label of each garment and on the product page. Most pieces: cold wash, hang dry, no bleach.
Are your drops restocked?
No. Each drop is numbered and produced in limited quantity. When it's gone, it's gone. Recognize your own.
Payment
What payment methods do you accept?
All major credit and debit cards, Apple Pay, Google Pay, and Shop Pay.
Is sales tax included in prices?
Prices exclude sales tax. Applicable tax is calculated at checkout based on your delivery address.