FAQ

Orders placed before 12:00 PM EST ship the same business day. Orders placed after 12:00 PM ship the next business day. Orders placed on weekends or holidays ship the following Monday.

Once your order ships, you'll automatically receive a confirmation email with your tracking number.

Yes - we ship to all US states and territories, including APO/FPO addresses. Delivery times to these destinations may be longer depending on the carrier.

Yes, we ship worldwide! We deliver to Canada, Mexico, Europe, the UK, Latin America, Australia, and many other international destinations.

We offer FREE Standard Shipping worldwide on orders of $500.00 USD or more. Expedited shipping options (3-Day, 2-Day) remain paid regardless of order value. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.

We process orders quickly. Contact us at info@10eleven.io as soon as possible - if your order hasn't shipped yet, we'll do our best to accommodate changes or cancellation. Once shipped, orders cannot be modified.

We accept returns if you notify us of your intent to return within 30 days of delivery. Once your return is approved, the item must be shipped back within 14 days. Items must be unworn, unwashed, with all original tags attached, and in the same condition you received them.

Sale items are final sale and cannot be returned or refunded unless defective. EU and UK customers have additional statutory rights, including a 14-day right of withdrawal.

See our full Return Policy for details.

Email us at info@10eleven.io with your order number and the reason for return.

Once your return is approved, ship the item back to our fulfillment center at your own cost, using a trackable shipping method. Once shipped, please email us your tracking number at info@10eleven.io so we can log it against your return. We cannot process a refund for items that are lost in transit back to us.

Important: Do not send returns to our corporate LLC registration address. All authorized returns must be shipped exclusively to our fulfillment center at:

1011 Brand LLC 11500 Miramar Parkway, Suite 300
Miramar, FL 33025, USA

Once we receive your return, it will be inspected within 7 business days. We will then email you to confirm whether your refund has been approved or rejected.

If approved, the refund will be processed to your original payment method. Please allow 5–10 business days for the funds to appear on your statement, depending on your bank or card issuer.

For EU and UK orders, refunds are issued within 14 days of our receiving the returned item, or of your providing proof that you have shipped it back, if earlier.

Yes, we offer exchanges for a different size, subject to availability. Email us at info@10eleven.io with your order number to request an exchange.

Return shipping for the original item is at your own cost, and shipping for the replacement item is also charged separately, unless the exchange is due to a confirmed defective or damaged item.

Once your original item is received and inspected, the replacement will ship within 7 business days.

Contact us at info@10eleven.io within 7 days of delivery with photos of the issue.

For US orders, please ship the item back to our fulfillment center at your own cost using a trackable shipping method. Once the item is received and the defect is confirmed upon inspection, we will provide a free replacement or a full refund of the item and your original shipping cost, plus a separate reimbursement of your return shipping cost.

For EU and UK orders, your statutory rights apply as described in our full Return Policy.

Refer to the size guide on each product page. Our pieces follow US sizing with a contemporary cut. If you're between sizes, we recommend sizing up.

Care instructions are on the label of each garment and on the product page. Most pieces: hand wash at 30°C (or cold wash), hang dry, no bleach.

No. Each drop is numbered and produced in limited quantity. When it's gone, it's gone. Recognize your own.

All major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Prices exclude sales tax. Applicable sales tax is calculated at checkout based on your US delivery address.

For international orders, please note that prices also exclude any import duties, taxes, or customs fees levied by the destination country. These fees are the sole responsibility of the customer.